Waving Hi!  To Kathy!  Our posts crossed each other.  Just a thought....would it be possible for you to use a phone headset at work instead of holding a phone between your ear and shoulder which would seem an awkward position if any time duration.  Actually we have them at work that are wireless and you just wear this little thing a ma jiggy on your ear and then if your phone rings..you press a button on the ear device and it lifts up the phone off the cradle to answer and away you go.  I am not sure if there are privacy issues with going wireless in a pharmacy.  Wireless is also an advantage as you can roam around ....perhaps to check availability of an item on the shelf, etc.  Just a thought.